Frequently Asked Questions
Where is your shop located?
We are located west of the intersection of Milwaukee and Elston at 840 N. Milwaukee Avenue. You can also visit us by way of the Chicago Blue Line stop.
What are your hours?
We are open Monday through Friday, 9 am-5 pm and from 10 am-4 pm on Saturdays. Please call ahead to schedule an appointment with us!
Is there parking?
Yes, we have parking available in front of 840 N. Milwaukee in our private loading zone. There are also parking spots behind our building, east of Racine.
What types of materials do you use?
We use museum-grade matting and glazing. Our standard matboard is Rising, a cotton-rag, acid-free, and PH neutral substrate which is the same type used in museums and galleries to keep artwork protected in the long term. We offer a variety of glazing including glass or acrylic options that feature varying levels of ultra-violet protection which we suggest based on the environment in which the art will be displayed. Our fitters use Japanese mulberry paper for the hinges with a water-based archival adhesive for hinging paper pieces and “floating” artwork.
What types of frames do you have available?
We source a large variety of pre-finished frame options for you to choose from including clean and simple Gallery White or Black frames to custom finished, gilded, or hand-carved wood frames. We have a variety of woods such as maple, walnut, ash, or bass that is custom milled to size and finished in-house with our stains or custom lacquers.
We also have the capability to color match any Benjamin Moore swatch and custom spray our frames in a seamless finish in matte, satin, or gloss finishes. We can also offer welded aluminum or steel frames.
Our experts produce gilded frames in 12K, 22K, silver metal leaf, and gold metal leaf and specialize in matching antique designs in gesso, plaster, or hand-carved wood detail.
Learn more about our types of custom frames.
What information should I submit online in order to receive a quote?
To provide you with a rough estimated cost for your project the following details are needed:
- Type of artwork (print, paper drawing, painting)
- Size of artwork including mat or float margin
- Desired type of frame (simple pre-finished Gallery White or Gallery Black, natural wood, or custom finish)
- Type of glaze or acrylic (non-glare, ultra-violet coated, regular)
If you wish to achieve a specific style, inspiration photos are helpful. Please note that our most accurate quote can be provided after meeting in person to assess the work that will need to be done.
What types of custom finishes do you have available?
For a seamless look or custom color, we can spray frame corners in your choice of lacquer. Our standard lacquer colors are Museum White, Antique White, or Black. We can source custom colors by matching any Benjamin Moore swatch and offer a variety of finishes ranging from matte, satin, or gloss. Upon request, we provide a sample corner for final review with your approved order.
What is glazing?
Glazing is a term used to describe a material that covers the art. Glazing is most commonly either glass or acrylic. It is used to protect it from light, dirt, dust, and ultraviolet rays.
What types of glazing do you use?
We can use any of the following on most projects: Art glass, Conservation glass, regular glass, Museum glass, regular acrylic, ultraviolet filtering acrylic, Optium acrylic.
What are floater frames?
Floater frames are specifically designed for stretched canvases to present the illusion of floating. Floater frames are not limited to just stretched canvases.
What are vitrines?
Vitrines or acrylic boxes are a great framing alternative that is ideal for protecting and presenting art objects or paintings. Museums or clients with publicly displayed works often use vitrines to protect high-value artwork. They are a sealed box, often built with a removable base that is secured with screws painted to be the same color for a seamless look.
What is the expected timeline of my project?
The timeline for each project is dependent on the size, quantity, and type of frame. In-stock, pre-finished frames can be quoted for a turnaround time between 2-3 weeks from project approval. Custom orders will have a 5-6 week turnaround time depending on the complexity of the project.
Please feel free to reach out for a quote and we can also provide a timeline as well.
Do you have additional questions? Please feel free to contact us today at (312) 666-3880 or email us.
Custom Picture Framing
Digital Printing & Mounting
Delivery & Installation
840 N. Milwaukee Ave.
Chicago, IL. 60642
Monday - Friday
9:00AM - 5:30PM
10:00AM - 4:00PM
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